Frequently Asked Questions
Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed
Yes! You will receive an email with tracking details once your order is packed and leaves our warehouse. It may sometimes take up to 48 hours for tracking information to be available. It is also possible that your email may be stuck in your junk mail. If you haven’t received a tracking email or are unable to see any tracking details after 48 hours, please email us at firstname.lastname@example.org for assistance.
Our orders are shipped from our international warehouse facility customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
If for any reason customs fees are not paid and you would like the parcel refunded please notify us and we will request the parcel be returned.
Our store policy is that we offer store credit for regular returns. We can only provide refunds in the case of a manufacturing fault.